Our normal business hours are Monday through Friday, from 8 am to 5 pm (PST).
If you have questions about your shipping status, please reach out to:
- USPS: 1-800-275-8777 | Customer Support Site
- UPS: 1-888-742-5877 | Customer Support Site
If you have a question about your order, please contact our Customer Care Team.
When contacting the Customer Care team about your order, please provide the following:
- Order Number (if possible)
- First & Last Name of Purchaser
- Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
- First & Last Name of Test Taker
- Date of Birth
We are closed for the following holidays:
- New Years Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day